Frequently Asked Questions
Q: What is Novaneat? A: Novaneat is your trusted online destination for innovative kitchen tools and smart cooking solutions. We specialize in high-quality products that make cooking more efficient and enjoyable.
Q: Where do you ship? A: We offer FREE shipping to the United States, Canada, Germany, and Turkey. All orders are delivered within 7-15 business days.
Q: How long does shipping take? A: Standard delivery takes 7-15 business days. Orders are processed within 1-3 business days, and you'll receive tracking information once your item ships.
Q: What is your return policy? A: We offer a 30-day return guarantee. Items must be in original condition with all packaging included. Contact us to initiate your return for a full refund.
Q: Are your products safe and high-quality? A: Absolutely! All our products are made from food-grade materials and meet international safety standards. We work only with trusted suppliers to ensure quality.
Q: What if my item arrives damaged? A: Contact us immediately if your package arrives damaged. We'll work quickly to resolve the issue and ensure you receive a replacement.
Q: Do you offer customer support? A: Yes! Our customer service team is here to help. Contact us through our website, and we typically respond within 24 hours.
Q: Are there any hidden fees? A: No hidden fees! The price you see includes everything except any applicable local taxes or duties that may apply in your country.
